Frequently Asked Questions

Below are a number of questions that you may have about insurance.

We provide an answer to each question, however if your question is not there or you need more information, then please get in touch with us.

Broken plate on worktop.

No, the limited liability of £40/item is only if you choose to use your own insurance or you do not purchase our insurance cover. Our standard cover overrides this clause when purchased, or when it is included in our quotation.

Yes. Insurers will not pay the first £100 of each customer’s claim. £50 payable by the customer and £50 payable via remover.

The removal industry standard terms and conditions and insurance coverage for home movers who choose to pack their own china or breakables, etc. into boxes provides limited cover for loss, negligence or accidental breakage by our staff. For full cover to be in effect our trained packers need to pack the boxes.

Any claim should be made in writing within 7 days of delivery of the goods, any extension to this period must be requested within the 7 days and agreed by us in writing.