Our Unique 5 Star Service
Exceptional Customer Service
5 Star Moving is a unique service created and developed by Moving Home Made Easy. As a home mover you will receive the highest possible level of customer service and personalised care, throughout your move.
Experienced Move Team
On move day, your skilled and experienced moving team will expertly manage the collection, transportation and delivery of your possessions to your new home. We don’t just move your furniture: we care for it as if it was our own.
Fully Insured
You will have peace of mind as your quotation includes £100,000 of in-transit and storage cover as well as £2,000,000 of cover when we are in your home.
Complimentary Packing Materials
Our Quotation includes a supply of cardboard boxes, tape and bubble wrap. These can be collected before your move. A full range of additional packing materials can be purchased. Please ask for details.
Key Delay Waiting Time
The transfer of keys on move day can be a bit unpredictable, but don’t worry the first two hours of waiting is free of charge. Anything after this will be charged at £90 per hour, pro-rata, ensuring our service remains fair and transparent.
No Cancellation Charges
We offer flexibility cancellation terms for any unexpected changes in your plans, with a 14-day cooling-off period after booking for peace of mind. Our commitment ensures you're at ease with rescheduling or cancelling your move.
Late Key Waiver We also offer a Late Key Waiver which protects you against the late arrival of keys on your move day. The cost to add our Late Key Waiver is £60 (+VAT).
Cancellation Waiver Sometimes moving home can be unpredictable, so we offer you the option to purchase a Cancellation Waiver. 10% of your total move cost (minimum £100 (+VAT).
Our Focus on Customer Care
Highly Professional
- The majority of our work comes from personal recommendations.
- You’ll have a dedicated Move Manager to help you every step of the way.
- We only use our own fully trained staff.
- To ensure continued high standards you will be invited to complete a move day performance report.
We Take Special Care
- Carpet protectors used before we start your move.
- Plastic covers for sofas and beds.
- Wardrobe boxes for clothes on hangers.
- Protective television covers.
Promises Delivered
- Free supply of packing materials with each accepted quotation.
- We provide a fixed price quotation and as long as our work doesn’t change - our costs won’t change either.
- We provide comprehensive insurance cover whilst in transit and in storage.
- You’ll receive a written confirmation once your booking has been made.
First Class Aftercare
- Free reorganisation of your furniture after move day.
- Free collection of our packing boxes after you have unpacked.
- We very much value your feedback and all our home movers are invited to complete an overall satisfaction questionnaire.
Please Note Free reorganisation of furniture and free collection of our packing boxes is only possible if the address is within 10 miles of our head office.
Our Customer Care Charter
Mission Statement
That we can continue to provide our customers with the excellent service they deserve is paramount. We are at all times committed to the highest level of customer service and customer care.
Management and operational staff at all times adhere to the company’s operating and careful manual handling policies and procedures. Complete customer satisfaction is our goal.
Our Commitments to You
- Ensure our marketing and sales literature is a clear and accurate representation of the services we provide.
- Provide our customers with a transparent and honest costing and timetable of work we quote for.
- Provide appropriate insurance cover for goods in transit and in storage.
- Explain clearly our liability for loss or damage and any time limits for making a claim also our policy for cancellation or postponement of a booking.
- Provide courteous fully trained staff who are committed to providing our customers with the highest level of service.
- Have an open and honest view to resolving any issues within 48 hours.
Our Staff's Commitments in Your Home
- Senior porter to be the first point of contact and be fully accountable for ensuring the works specifications are met and complete customer satisfaction is achieved.
- Senior porter to brief and liaise with moving team regarding the works specifications and any individual customer instructions.
- To ensure all company policies and procedures including health and safety are adhered to until works completion.
- Ensure carpet protection is used where necessary.
- Ensure all furniture and effects are blanket wrapped whilst in transit or in storage.
- Ensure sofas and mattresses are nylon/plastic protected
- Ensure all furniture and effects are safely and carefully placed into our clients home in a manner to their satisfaction