Frequently Asked Questions

Below are a number of questions that you may have about a local or UK move.

We provide an answer to each question, however if your question is not there or you need more information, then please get in touch with us.

Securing a cardboard box with tape

One of the secrets of a good move is good planning, so as soon as you know you are going to be relocating, start contacting reputable removal companies. Don’t leave this to the last minute. Even if you don’t have a completion date on your house then you should still contact removal companies in good time.

Ask your removal company as many questions as you can – after all you are entrusting these people with your prize possessions. Here’s a list of questions we recommend that you consider…MORE

Yes, this is the norm, unless someone is moving long distance where an overnight stay is required.

Both your solicitor and your seller’s solicitors will have agreed a time for key exchange. Ask your move manager how long loading your home contents may take – so if you anticipate receiving your keys at 13:00hrs for example and loading the vehicle and travelling to your new home is approximately 4 hours, then you should book for 09:00hrs.

When moving home you have several packing options:

We offer a professional full packing service which will take care of all the packing needs. This covers fragile and non-fragile items and will ensure that your possessions are well protected while being moved.

You may also choose to use our Fragiles Only packing service, which will only select fragile items to pack and protect. Leaving you to pack all of the non-fragile items.

If you choose to pack everything yourself then we provide you with some free packing materials. If you end up needing more then additional boxes, bubble wrap and other packing materials are available to purchase.

Packing is usually best carried out a day or 2 before move day to ensure move day goes to schedule and there are no delays.

Small pictures can go into a box together, larger pictures or mirrors should be bubble wrapped and then using cardboard or a flat pack box to protect the front and rear, tape together as a make shift box, alternatively slide the picture inside the flat packed box and secure the sides with tape.

If you do not have the original box, wrap bubble wrap around the TV and then use a flat pack box or sheet of cardboard to protect the screen. Remember to keep remote control handy.

It is a good idea if food stuffs are run down in the weeks leading up to move day. If there is food needing to be moved then placing any liquids, sauces, oils, etc., into a sealed bag prior to being placed in a box is a good idea to prevent spillage. Food stuffs should not be placed into storage in any event.

No, we provide portable hanging garment boxes that can be filled on your removal day and these are provided as part of our service.

Generally, no, small to medium chest of drawers can remain packed with light non-fragile items unless advised by our representative at the time of his survey.

Only if you have specifically requested this service and it has been costed and included within your written quotation, otherwise you should ensure all dismantling is completed prior to our vehicle arriving. Items that require dismantling include beds, wardrobes that are too large to remove, trampolines, child shoots and garden sheds etc.

No, all electrical items should be disconnected, washers should be drained and freezers defrosted prior to the arrival of the removal team.

We are able to disconnect electrical fittings and appliances but this must be booked in advance to arrange for a qualified electrician to visit your property prior to the removal day. A separate charge will be made for this.

Yes, we can arrange for all your plants to be moved but please let us know at the time of quoting as they take up a lot of space and can’t be stacked.

Yes, all items need to be emptied and cleaned thoroughly prior to the removal day such as lawnmowers, motorbikes etc. For health and safety reasons we do not permit the transportation of any flammables, batteries, or pressurised containers.

If there is a need for windows and doors to be removed, then please let us know at the time of quoting and we will arrange a professional joiner/glazer to do this on the removal day.

The contents of lofts and attics should be sorted out and packed before the removal day. Our house removal team will not be able to do this unless it is boarded and well lit with a safe point of entry, we can let you know at the time of quoting.

Yes, we do but the contents of your garage or garden shed should be sorted and packed prior to the removal day and tools bundled together for safety during handling.

Yes, we have a waste license but there will be an additional charge for this service.

Under the British Association of Removers (BAR) Code of Practice full payment for all removal services is required to be paid no later than 7 days before the booked move date.

Payment can be made by credit or debit card or by bank transfer. More details are available on request.

Advanced payments are protected under the BAR Advanced Payment Scheme. More information about the Advanced Payment Scheme and the BAR Code of Practice can be found on the BAR Member page.

As part of our recycling policy once you’ve completed your move we aim to collect all cardboard boxes that have been supplied by us. The boxes should be flat packed ready for collection. This collection service is subject to our availability and is limited to a radius of 10 miles from our head office.

Moving Home Made Easy will provide you with hanging wardrobe boxes on the day of your move. Should you need to dismantle a wardrobe in advance of your move we can supply these boxes in advance, however this may incur an additional charge.

If Moving Home Made Easy are packing your possessions then we will include all of the necessary materials in the packing quote cost. If you decide to undertake your own packing then we will supply you will a limited number of boxes, bubble wrap and parcel tape free of charge. If you require further packing materials then more boxes, etc. can be supplied for an additional charge.